Customer Service Level 2
- 12 months (depending on employer) plus End Point Assessment
- Level 2
Overview:
As a Customer Service Practitioner apprentice, you will learn the skills, knowledge and behaviours to deliver high quality services to your organisation’s customers.
Entry Requirements:
Entry requirements may vary but are typically GCSE Grades 9-4 (or A*-C) in maths and English.
What will I study?
Learners undertaking this apprenticeship will cover as minimum:
- Knowing your Customers
- Understanding the Organisation
- Meeting Regulation and Legislation
- System and Resources
- Your Roles & Responsibilities
- Customer Experience
- Product and Service Knowledge
What qualifications will I achieve?
On successful completion of this apprenticeship learners will achieve:
- Apprenticeship in Customer Service
- Level 2 in English and Maths (if not already achieved)