Customer Service - Level 3
- 15 months (depending on employer) plus End Point Assessment
- Level 3
Overview:
As a Customer Service Specialist apprentice, you will gain an understanding of business-focused service delivery, providing a positive customer experience and service improvement.
Entry Requirements:
Entry requirements may vary but are typically GCSE Grades 9-4 (or A*-C) in maths and English.
What will I study?
Learners undertaking this apprenticeship will cover as minimum:
- Developing Self
- Customer Service Legislation, Regulation, Policies & Procedures
- Business Knowledge and Understanding in a Customer Service Environment
- Specialist Customer Service Knowledge and Skills
- Brand Image and Reputation
- Improvements to Customer Service Delivery
- Handling and Resolving Complex Customer Service Issues
- Project Management
- Team Working and Leadership Styles
What qualifications will I achieve?
On successful completion of this apprenticeship learners will achieve:
- Apprenticeship in Customer Service Specialist
- Level 2 in English and Maths (if not already achieved)