Overview:

As a Customer Service Specialist apprentice, you will gain an understanding of business-focused service delivery, providing a positive customer experience and service improvement.

Entry Requirements:

Entry requirements may vary but are typically GCSE Grades 9-4 (or A*-C) in maths and English.

What will I study?

Learners undertaking this apprenticeship will cover as minimum:

• Developing Self
• Customer Service Legislation, Regulation, Policies & Procedures
• Business Knowledge and Understanding in a Customer Service Environment
• Specialist Customer Service Knowledge and Skills
• Brand Image and Reputation
• Improvements to Customer Service Delivery
• Handling and Resolving Complex Customer Service Issues
• Project Management
• Team Working and Leadership Styles

What qualifications will I achieve?

On successful completion of this apprenticeship learners will achieve:

• Apprenticeship in Customer Service Specialist
• Level 2 in English and Maths (if not already achieved)